Shipping & Delivery Policy

Effective Date: 3/13/2025

At Clarvance, we are committed to delivering your orders quickly and efficiently across Bangladesh. Please read our shipping and delivery policy to understand how we process and deliver your orders.

1. Shipping Locations

✔ We currently deliver across Bangladesh.
✔ International shipping is not available at the moment.

2. Delivery Time

✔ Inside Dhaka: Estimated delivery time is 2-3 working days.
✔ Outside Dhaka: Estimated delivery time is 3-7 working days, depending on the location.
✔ Orders placed on Fridays, public holidays, or during special sales events may take additional time to process.

3. Shipping Charges

✔ Inside Dhaka: [Insert Charge] BDT
✔ Outside Dhaka: [Insert Charge] BDT
✔ Free shipping may be available on special promotions or bulk orders.

4. Order Processing

✔ Orders are processed within 24 hours after confirmation.
✔ Once your order is shipped, you will receive a tracking number via SMS or email.

5. Delivery Partners

✔ We work with trusted courier services to ensure safe and timely deliveries.
✔ Delivery times may vary due to weather conditions, strikes, or unavoidable circumstances.

6. Order Tracking

✔ Once shipped, you will receive a tracking number via SMS or email.
✔ You can track your order through the courier’s website or contact our customer support for updates.

7. Delivery Attempts & Issues

✔ If the delivery fails due to an incorrect address or recipient unavailability, the courier will attempt a second delivery.
✔ If the package is undelivered after multiple attempts, the order may be canceled.

8. Damaged or Missing Items

✔ If your package is damaged or missing items, please contact us within 24 hours of delivery with photos.
✔ We will investigate and offer a replacement or refund based on our policy.